Frequently Asked Questions
Everything clinics ask us about setup, features, pricing, and HIPAA compliance — answered in one place.
Getting Started
Signing up, setup time, and going live
Features & Integrations
Calls, fax, text, and your EMR
Pricing & Billing
Plans, overages, and cancellation
Security & Compliance
HIPAA, BAAs, and how your data is used
Support
Getting help when you need it
Call Forwarding Instructions
Carrier-by-carrier steps for forwarding your existing line
Your clinic keeps its existing phone number — you simply forward calls from your current line to your FrontDeskClinic number, and your AI receptionist takes it from there. This guide covers the steps for the most common landline, mobile, and VoIP carriers. Before you start, it's worth checking with your carrier that call forwarding is enabled on your account.
If you run into any issues, contact our support team at support@frontdeskclinic.com or call 1-800-258-9852 — we're happy to walk through it with you.
Landlines
Traditional wired phone lines
Mobile Carriers
Cell phone plans and mobile lines
VoIP Providers
Internet-based phone services