Question 1

How long does setup take?

Accepted Answer

Setup takes less than 2 minutes. You'll receive your dedicated phone and fax lines immediately and your AI receptionist can start answering calls the same day. Compare that to the 5–7 day implementation timelines common at other providers.

Question 2

Do I have to give up my existing clinic phone number?

Accepted Answer

No. You keep your existing number and simply forward calls to your FrontDeskClinic number. Patients always call your familiar number — we handle everything behind the scenes. We can also help you port your number to us at no charge if you prefer.

Question 3

How do I set up call forwarding from my existing number?

Accepted Answer

After signup, you'll receive your FrontDeskClinic number. Log into your current phone provider and set up call forwarding to that number. Most carriers support this in under 2 minutes, and our onboarding guide walks you through it step by step.

Question 4

Can I choose my area code?

Accepted Answer

Yes. During signup you can select any available area code for both your communication and fax lines so your numbers match your clinic's location.

Question 5

What does my AI receptionist need to know before it goes live?

Accepted Answer

Upload your clinic documents and FAQs, set your provider schedule and clinic hours, and pick a call workflow template. That's enough for your AI to answer common patient questions, take messages, and book appointments.

Question 6

What can the AI receptionist actually handle?

Accepted Answer

Your AI answers calls 24/7, screens spam, answers common patient questions from your knowledge base, books and reschedules appointments, takes detailed messages, and warmly transfers to your team when a human is needed.

Question 7

Which EMR/EHR systems are supported?

Accepted Answer

The Premium plan integrates with Osmind, SimplePractice, Athena Health, Tebra, AdvancedMD, and eClinicalWorks. Additional integrations are added regularly — contact us at hello@frontdeskclinic.com if your EMR isn't listed.

Question 8

Are fax and text messaging included?

Accepted Answer

Yes. Every plan bundles a HIPAA-compliant phone line, a dedicated fax line, and text messaging. Many competitors bill fax and text as separate add-ons.

Question 9

Does it answer after hours and on weekends?

Accepted Answer

Yes. Your AI receptionist answers 24/7, including nights, weekends, and holidays. You control what happens after hours — take a message, route urgent calls to an on-call provider, or book the next available slot.

Question 10

Can I review calls and appointments afterward?

Accepted Answer

Yes. You get a daily email brief plus a real-time dashboard with appointment logs, call summaries, and full transcripts on demand.

Question 11

Are there any setup fees or hidden costs?

Accepted Answer

No setup fees, no hidden costs. Plans start at $149/month with everything included. Cancel anytime with no penalties.

Question 12

What happens when I exceed my call quota?

Accepted Answer

Calls continue uninterrupted — your AI receptionist never stops answering. Additional usage is billed at $1/minute, and you'll receive an email notification as you approach your limit so you can upgrade your plan at any time from the dashboard.

Question 13

Is there a limit on the number of staff who can use the system?

Accepted Answer

No limits. Your entire clinic staff can use the system. Add as many users as you need at no additional cost — unlike the per-seat pricing models used by many competitors.

Question 14

How does FrontDeskClinic compare to $495–$1,495/month competitors?

Accepted Answer

Competitors like MedReception AI and similar services charge 3–5× more for similar AI call volumes, and they charge separately for fax and text while FDC bundles everything. Our 2-minute setup versus their typical 7-day implementation is another advantage.

Question 15

How do I cancel or change my plan?

Accepted Answer

You can cancel or switch plans anytime from your dashboard with no penalties or fees. Your service continues through the end of your current billing period. Email hello@frontdeskclinic.com if you need assistance.

Question 16

Is FrontDeskClinic truly HIPAA compliant?

Accepted Answer

Yes. All plans include a Business Associate Agreement (BAA), end-to-end encryption, audit trails, and zero data reuse for AI training. Our platform is built from the ground up with healthcare security requirements in mind.

Question 17

Do you sign a Business Associate Agreement?

Accepted Answer

Yes. A BAA is included with every plan at no extra charge — you don't need to upgrade or negotiate separately to get one.

Question 18

Is my patient data used to train AI models?

Accepted Answer

No. Your calls, transcripts, and documents are never reused to train AI models. Data stays scoped to your clinic.

Question 19

How do I reach support?

Accepted Answer

Email hello@frontdeskclinic.com any time, or start a live chat from any page on the site. Support is available 24/7.

Question 20

My question isn't answered here — what now?

Accepted Answer

Reach out from our contact page and a specialist will get back to you. If you'd rather see the product first, you can start a free trial and explore the dashboard with no setup fee.

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